Andrew Davies brings expertise, creativity, and adaptability to his role as an Information Architect at Dstny. Embracing a dynamic and ever-changing workload, Andrew thrives in an environment where his work ranges from designing information ecosystems and technical documentation to creating training resources and guiding his team. He values collaboration, working closely with colleagues across departments to ensure seamless communication and documentation.
No such thing as a typical day for me – one of the things that I love about working here is that there’s so much variety in what I do; from writing how-to guides to contributing to training courses or reviewing formal documentation; alongside designing our information ecosystem and steering the technical writing process and team!
I get to be across the whole company and know about what we’re working on in real time.
Getting Call2Teams Go to launch – that was an amazing team effort and I’m very proud of what we achieved and how we went about it.
AI. AI and Tiktok. Take self organising systems, code that documents itself & interactive language models and give them to users with very short attention spans; this shapes the way we produce and manage content – few people read a manual anymore but lots of us learn via short bursts of information like a tiktok or a tweet.
If it’s not documented, how can we expect people to know how to use it? My job is to ensure that there’s adequate information available to everyone who touches a product, from our partners right the way through to the end users.
We’ve got a great breadth of expertise and we’re geographically diverse – it makes for an interesting bunch of very clever people.
I don’t, I make them work to what I need!
Good grief, I’ve had to get good at prompt writing for LLMs (AI language interfaces) and do so fast – the machines are here to stay and so we have to start using them as essential tools in our everyday lives. But that doesn’t mean they’re anywhere near perfect or idiot-proof, the responses you get are only ever as good as the data and the request you put in, which means thinking about what you’re telling your robots.
'Fail fast and try again' beats aiming for perfect first time round.
Necessary. Information has to be managed and made available to the right people in the right way and someone has to control that.
What’s one piece of advice you’d offer to someone looking to grow their career in product development?
Be T-shirt shaped – have a good depth of knowledge in your area but be well rounded and familiar with all areas of the business; product is an ecosystem not a singular unit.
Andrew Davies exemplifies what it means to thrive in a dynamic and collaborative environment. His ability to adapt to ever-changing challenges, coupled with his passion for making complex systems simple and accessible, continues to shape Dstny’s success. Whether it’s launching innovative products, fostering cross-departmental collaboration or harnessing emerging trends like AI, Andrew’s expertise and forward-thinking approach empower teams and users alike through clear, accessible, and well-organized information. Here's to more ground-breaking projects and continued success!