DestiniansElin Gunnarsson|2022-09-14Hylke Huys – a journey through DstnyFrom Account Manager to Marketing Manager, to Customer Experience Manager, to Group Customer Experience Director. At...6 min
BlogElin Gunnarsson|2022-08-28Self-service – why you simply cannot overlook itWhen I think about self-service I picture an angry mob, walking around with placards yelling: “What do we want?! More...3 min
BlogElin Gunnarsson|2022-08-14Create an amazing CX strategy – 7 things to keep in mindWhy should you have a Customer Experience strategy at all? Well, in a market environment that’s more and more...5 min
BlogElin Gunnarsson|2022-08-07How to create and shape the perfect bot – 5 things you should not...It’s not uncommon to encounter an AI bot that feels stiff and rigid. You know, the ones where you’re almost afraid of...3 min
BlogElin Gunnarsson|2022-06-25All companies should have an AI bot as a colleagueI’ve said it before, and I’ll say it again; Customer Experience is everything! Okey, well not everything. But it is a...3 min
BlogElin Gunnarsson|2022-06-12Dstny Hackathon – passion and speed of innovationWhat would happen if we put colleagues from 3 different countries and 7 different teams together and let them be as...6 min
DestiniansElin Gunnarsson|2022-05-18Meet our new Destinian, RomaA warm welcome to our new Destinian! His name is Hoang Phan but he usually goes by the name Roma. Roma is one of our...5 min
BlogElin Gunnarsson|2022-05-14Actionable insights – How your data can be turned into business...You probably have heard the term Actionable Insights? It has become sort of a buzzword lately. What is an actionable...4 min