BlogJoshua Moynehan|2024-05-19The importance of customer experienceWhy is customer experience important? It's one of the most frequently asked questions in our industry, with one of the...4 min
BlogJoshua Moynehan|2024-05-06Microsoft April RecapLots of updates that are relevant to our partners and followers coming out of Microsoft this past month, including some...2 min
BlogJoshua Moynehan|2024-04-15Understanding the recent Microsoft Teams licensing changesIn the last half of 2023, Microsoft announced that they were making some changes to their licensing structure across...3 min
BlogJoshua Moynehan|2024-04-01Navigating Microsoft's UCaaS UniverseAs a leader in both collaboration and communication, Microsoft are dedicated to retaining their position as one of the...2 min
BlogJoshua Moynehan|2024-03-20How the Nordics Killed the Desk phoneHow you look at business communications will be different depending on where you are in the world. If you’re in the in...7 min
BlogJoshua Moynehan|2024-03-15The "as-a-service" EraOver its nearly two-and-a-half decade history, the concept of ‘as-a-service’ has taken many shapes and forms. This era...3 min
BlogJoshua Moynehan|2024-02-264 Ways Microsoft Gives You a BoostDive into the dynamic world of UCaaS and unlock the secrets to staying ahead with Microsoft! Harness the unparalleled...0 min
BlogJoshua Moynehan|2024-02-05Becoming the world’s best voice integration: The Call2Teams storyAlmost every great service, solution, and product that’s worth its salt has been built on the back of something that...7 min
BlogJoshua Moynehan|2023-11-17The power of the informal contact centreEmploying around 17 million people globally, contact centres are one of the many sectors that have been affected by...4 min
BlogJoshua Moynehan|2023-11-14Getting started with AI in Customer ServicesAs we come to the end of our series of posts on AI in Customer Services we can now truly understand the way in which AI...3 min