BlogJoshua Moynehan|2024-03-20How the Nordics Killed the Desk phoneHow you look at business communications will be different depending on where you are in the world. If you’re in the in...5 min
BlogJoshua Moynehan|2024-03-15The "as-a-service" EraOver its nearly two-and-a-half decade history, the concept of ‘as-a-service’ has taken many shapes and forms. This era...3 min
BlogJoshua Moynehan|2024-02-264 Ways Microsoft Gives You a BoostDive into the dynamic world of UCaaS and unlock the secrets to staying ahead with Microsoft! Harness the unparalleled...0 min
BlogJoshua Moynehan|2024-02-05Becoming the world’s best voice integration: The Call2Teams storyAlmost every great service, solution, and product that’s worth its salt has been built on the back of something that...7 min
BlogJoshua Moynehan|2023-11-17The power of the informal contact centreEmploying around 17 million people globally, contact centres are one of the many sectors that have been affected by...4 min
BlogJoshua Moynehan|2023-11-14Getting started with AI in Customer ServicesAs we come to the end of our series of posts on AI in Customer Services we can now truly understand the way in which AI...3 min
BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...4 min
BlogJoshua Moynehan|2023-11-01Chatbots, AI and Customer ServiceWhen it comes to the use of AI in customer services, chatbots are seen as the natural first step, so much so that by...4 min
BlogJoshua Moynehan|2023-10-15What is Fixed Mobile Convergence (FMC)?We are living in a golden age of mobility. As we go about our lives there are only rare occasions where we are not...5 min
BlogJoshua Moynehan|2023-08-24How to connect to multiple UCaaS with Carrier AutomateWe’ve already talked about how Carrier Automate provides a simple, low-touch digital journey, but what are the specific...5 min
