BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...4 min
BlogJoshua Moynehan|2023-11-01Chatbots, AI and Customer ServiceWhen it comes to the use of AI in customer services, chatbots are seen as the natural first step, so much so that by...4 min
BlogJoshua Moynehan|2023-10-15What is Fixed Mobile Convergence (FMC)?We are living in a golden age of mobility. As we go about our lives there are only rare occasions where we are not...5 min
BlogJoshua Moynehan|2023-08-24How to connect to multiple UCaaS with Carrier AutomateWe’ve already talked about how Carrier Automate provides a simple, low-touch digital journey, but what are the specific...5 min
BlogJoshua Moynehan|2023-04-24A focus on Cloud Connect for Webex CallingAs a collaboration tool Webex is certainly well established. Cisco even claim that Webex is “One app for everything and...5 min
BlogJoshua Moynehan|2023-04-23How Microsoft Teams Operator Connect is accelerating market changeWith over 280 million monthly active users, Microsoft Teams is one of the most substantial offerings on the market for...7 min
BlogJoshua Moynehan|2023-04-12How is Microsoft Operator Connect different from DRaaS?A growing number of businesses are choosing Microsoft Teams for their telephony needs. The application is familiar...1 min
BlogJoshua Moynehan|2023-04-09What can I do after joining the Operator Connect marketplace?After you have established yourself as part of the marketplace, continuing to provide an excellent product is...3 min
BlogJoshua Moynehan|2023-03-26Top Tips for Onboarding to Operator ConnectWhen approaching Microsoft to onboard to Operator Connect, knowing the ins and outs is crucial. Here you can learn some...1 min
BlogJoshua Moynehan|2023-03-23The 3 stages of becoming an Operator Connect partnerIn recent years we have seen Teams reaching record numbers of active users as it continues to dominate the UC industry....3 min