The need to provide excellent customer service is central to success in todays every changing business world. With more markets consolidating, companies can use the level of support and service they provide to differentiate themselves in this competitive space.
And how do you provide excellent service? Well, you do it by being effective, accurate and personal.
This may seem like a time consuming task for some companies, especially medium to large businesses who might have a large customer base and provide several different services. However, by utilizing the appropriate tools, achieving this becomes an easy task. CRM Connect is one such tool whose purpose is to go the extra mile with customer service.
CRM Connect is a service that connects a company’s PBX with their CRM system, allowing the two services work together. When a customer places a call, a call widget pops up in the web browser of the recipient. In this widget, you will get important information about the callee such as, name, number, company, ongoing tickets and when you last where in contact with the customer.
Having this information in place will let the recipient answer the call in a personalized and accurate way, making the customer feel remembered and important.
From this call widget, you can also create new tickets to the CRM system, saving time and avoiding the need to switch between interfaces.
We have already connected several popular CRM systems to CRM Connect:
In the latest version of CRM Connect, the look-and-feel of the service has been updated making it an even more user-friendly interface. The new visual perception of the service reflects the value it can provide to the companies using it.
If you are a Service Provider looking to expand your market proposition, then you are in the right place. At Dstny, we help Service Providers to reach a larger market with future-proof and sought after communications tools. Fill in the form here and one of our sales representatives will contact you.