In the ever-evolving landscape of business communication technologies, where seamless connectivity and efficient operations reign supreme, it’s easy to be captivated by the allure of the front-end functionalities. The sleek interfaces, the intuitive features, and the user-friendly experiences take the spotlight, leaving behind an unsung hero that silently empowers every interaction—the core.
At Dstny, we recognize that a house is only as strong as its foundation, and similarly, a business communications system is only as strong as its core. It is the heartbeat of our services, the invisible force that drives all functionalities, and the reason why businesses thrive in the digital realm. Yet, it often remains veiled in obscurity, overshadowed by the glittering allure of the front-end innovations.
Today, we thought we’d change that by going through some of the latest Core updates.
At Dstny, we believe in Mobile-First, and we work hard to make many of our features natively mobile. We have added the functionality to make an attended transfer, natively in your mobile, with just a click of a button.
And with our new Voicemail Callback feature, you can easily call back to the person who left a voice mail, directly from the voice mail menu.
We have also added the functionality to improve Customer engagement. Now an Auto Attendant can collect digits. With this functionality, a callee can leave information, for example customer ID, number for an ongoing ticket or an ID for an existing order. The collected digits are sent to a predefined system, where the appropriate actions can be decided. This way, the core system can delegate call routing decisions to an external system.
A company can set the maximum amount of callees waiting in a queue, and sometimes this number is surpassed. We have added the ability to add an overflow announcement, to inform the callee why they are not placed in queue. This also helps companies get better statistics about incoming calls.
With our latest core releases, companies can select to distribute calls to an agent who is already busy on a call on their desk phone. Administrators can activate or deactivate this feature for a path and set the maximum of calls waiting for an agent. The agent logs in to that specific path and can switch between calls using line keys.
Of course, the updates mentioned above are not the only ones we have done in our latest releases.
Among others, we have added 2FA support when activating new applications, we have improved our billing capabilities for VoLTE calls, and added the possibility to configure short keys for call recording on Yealink desk phones.
If you want to know more about how we improve our Core system to future proof technology for our Service Providers, click here and we will put you in contact with one of our representatives.