What's newUC Today|2023-11-27The Benefits of Artificial Intelligence in Customer ServiceArtificial Intelligence has evolved from a futuristic concept, into a common component of virtually everything we do in...1 min
BlogJoshua Moynehan|2023-11-17The power of the informal contact centreEmploying around 17 million people globally, contact centres are one of the many sectors that have been affected by...4 min
BlogJoshua Moynehan|2023-11-14Getting started with AI in Customer ServicesAs we come to the end of our series of posts on AI in Customer Services we can now truly understand the way in which AI...3 min
BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...4 min
BlogJoshua Moynehan|2023-11-01Chatbots, AI and Customer ServiceWhen it comes to the use of AI in customer services, chatbots are seen as the natural first step, so much so that by...4 min
BlogElin Gunnarsson|2023-10-30Strengthening security – Dstny’s ongoing commitment to deliver a...The importance to have a robust security, throughout every part of the company, is pivotal to a company delivering...2 min
BlogLudwig Rydin|2023-10-25Key-takeaways from MVNO NationThis week I had the pleasure of being back in Valencia for another MVNO Nation Live. Three days of interesting talks,...4 min
BlogJoshua Moynehan|2023-10-15What is Fixed Mobile Convergence (FMC)?We are living in a golden age of mobility. As we go about our lives there are only rare occasions where we are not...5 min
BlogElin Gunnarsson|2023-10-14Standaard Boekhandel – How FMC and Cloud Communications helped...Standaard Boekhandel, a venerable institution with a rich heritage spanning over a century, has been a steadfast...4 min
CyclingWilmer Janemon|2023-10-09Dstny’s Remarkable Year in ReviewAs we approach the end of this cycling season, it’s with great pride and admiration that we reflect on this years...2 min