Artificial Intelligence has evolved from a futuristic concept, into a common component of virtually everything we do in the modern world. AI is making teams more productive, streamlining complex tasks, and improving how we access and use essential data. The customer service landscape, in particular, has begun to recognize the clear benefits of bringing AI into the CX journey. In a world where consumer expectations are evolving at an incredible pace, AI offers companies the opportunity to deliver faster, more convenient, and personalized interactions. In fact, the global call center AI market is expected to grow by 21.4% through to 2030.