Everybody loves to keep things simple. We do, you do and your customers most certainly do as well. This is why we have made it our goal to put simplicity at the heart of the entire Dstny ecosystem.
And this is why we are more than excited to be rolling out the newest development for Dstny Call2Teams which is now available in the Call2Teams portal – Next Gen Sync and Auto Sync.
With the launch of Next Gen Sync and Auto Sync:
- Tenant Admins are unburdened
- Syncs are faster
- It is now easier than ever for Service Providers to shape their customer journeys in the way that they want
But what are Next Gen Sync and Auto Sync? How does this update affect new and existing Call2Teams accounts? And how can Call2Teams partners use this update to build their own digital journey?
Next Gen Sync
Remaining a manual process, Next Gen Sync streamlines the overall syncing and provisioning process. On top of this, Next Gen Sync also improves upon existing feedback and error messaging which enables businesses to self-serve when it comes to troubleshooting.
Auto Sync
Enabling the Auto Sync feature transforms the syncing process for Tenant Admins by removing the need for manual sync changes. This feature allows for a proactive and automated approach to user provisioning in Teams and is automatically triggered when a change is detected.
This leads to a safe, secure and effective solution that relieves one of the main pain points for Admins across the globe. Importantly, Auto Sync provides a platform for Service Providers to build their own API-based zero-touch provisioning journey, but more on this later.
Building a zero touch provisioning (ZTP) solution
When it comes to getting your customers calling on Teams, ZTP ensures maximum UX consistency and branding from start to finish. This means that ZTP helps you to create stickiness whilst simultaneously taking the pressure off of higher level IT admins entirely.
Because ZTP is offered through the service API, when it comes to scalability the sky’s the limit. Users can be provisioned, configured and synced in a way that slots directly into your existing stack. Because it is such a thorough implementation, ZTP also allows you to take your service one step further by allowing you to manage and automate aspects of the service from your end, with no end-customer interaction necessary when it comes to syncing and provisioning.
As user experience becomes more and more crucial for businesses, the ease of use and ease of setup that a ZTP-enabled integration provides becomes a real differentiator that you can use to put yourself ahead of your competition.
If you have any questions about how Next Gen Sync, Auto Sync or Zero Touch Provisioning can affect your service, get in touch with your Dstny representative or contact us.
