Decathlon, a global sporting goods retailer with a vast network of stores across the globe, faced a challenge in optimizing their workforce efficiency and enhancing the in-store customer experience. Seeking to leverage the widespread usage of smartphones among their employees, Decathlon turned to Dstny’s FMC (Fixed-Mobile Convergence) solution as a replacement for their existing on-prem DECT phone system. This customer case study explores how Decathlon Belgium successfully implemented the FMC solution, resulting in improved operational efficiency, enhanced security, and a seamless customer experience.