In the fast-paced world of today, businesses that strive to be available round the clock require a mobile solution to meet the needs of their customers. Svanströms El & VVS, a Stockholm-based company founded in 2003, stands out as one of the few companies that offer a 24/7 service, addressing various electricity, heat, ventilation, and plumbing issues.
Håkan Svanström, the operations manager at Svanströms, recalls, “Our phones rang constantly, and although I could manage to work while answering calls, I soon realized that it was overwhelming. I was concerned that we might be losing customers who couldn’t get through. I knew we had to find a solution to this problem.”
Their customer base rages from private projects to multi-million Euro contracts. Svanströms average on 6000 jobs per year and 1500 emergency call outs where they aim to be on-site within an hour.